Privacy Policy

Last updated: November 2025

At Carolina Coast Retreats by Casago, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and how we safeguard your data.

1. Information We Collect

We collect personal information in a few ways — directly from you when you interact with us, and automatically when you use our website. 

This may include:

• Contact details such as your name, email address, phone number, and mailing address.
• Booking details such as stay dates, property preferences, guest count, and special requests.
• Payment details, which are processed securely through our payment partners (we do not store full credit card numbers).
• Communications, including emails, texts, or messages exchanged with our team.
• Website usage data such as IP address, browser type, and pages visited, collected through cookies and analytics tools.

2. How We Use Your Information

We use the personal information we collect to:

• Process reservations and payments.
• Communicate with you about your booking, inquiries, or customer support needs.
• Send confirmations, reminders, or updates related to your stay.
• Share area information, specials, or property updates if you have opted in to receive marketing messages.
• Improve our website, marketing, and overall guest experience.

3. Who We Share Information With

We only share information when necessary to deliver our services, such as:

• Service providers and vendors who help us operate our business (for example: payment processors, email or SMS platforms, website hosting providers, or maintenance partners).
• Property owners whose homes you rent, for coordination of your stay.
• Legal authorities, if required by law or to protect our rights and safety.
• We do not sell or rent your personal information to third parties.

4. SMS Consent and Communications

If you provide your mobile number and opt in to receive text messages, we may use SMS to communicate with you about:

• Reservation confirmations or reminders
• Check-in and check-out instructions
• Customer service updates or urgent alerts
• Special offers or updates (only if you’ve opted in to marketing communications)

SMS consent is not shared with third parties.

We will never sell, rent, or transfer your phone number or SMS opt-in status to any other company or affiliate for marketing or any other purpose.

You can opt out of SMS messages at any time by replying STOP.

5. Cookies and Analytics

Our website uses cookies and similar technologies to analyze website traffic and improve user experience.

You can control or disable cookies in your browser settings at any time.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

While no system is 100% secure, we maintain up-to-date security practices and work only with trusted technology partners such as our secure reservation platforms.

7. Your Rights and Choices

You may:

• Request access to or correction of your personal information.
• Opt out of marketing emails or texts at any time.
• Contact us to delete your information, subject to legal and business requirements.

8. Links to Other Websites

Our website may contain links to other websites or local businesses. We are not responsible for their privacy practices. Please review their policies when visiting those sites.

9. Children’s Privacy

Our services are intended for adults age 18 and over. We do not knowingly collect personal information from minors.

10. Updates to This Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top reflects the most recent changes.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Carolina Coast Retreats by Casago

966-2 NC Highway 210 

Sneads Ferry, NC 28460 

📧   Rentals@CCRetreats.com 

📞   910.886.2784