CB21 The Herons Hideaway - Oceanfront

Amazing view, it rained during our stay but the place was great and we enjoyed every second of it.

Damian -

This was what we expected, so nice to be right on the beach. The elevator was a game changer for our group since one of our friends had a broken foot and there are alot of stairs. They were very responsive when we had issues with the lock.

Mindy -

Yes it was very welcoming and ready for us when we arrived. It was everything that we expected and had a memorable time as a family. Only issue was with the elevator but the repairman showed us what to do when it quit on us. Just needs some usual maintenance upkeep.

J. Matthew C. -

Bernice C. -

Comfortable beds, beach front, and good communication. We wish the thermostat would go lower than 70, but we were there in October, so it wasn't too bad. We enjoyed our stay.

Cheri M. -

Thank you so much for sharing your thoughtful review. We're delighted to hear that you enjoyed the comfortable beds, the beautiful beachfront location, and our communication throughout your stay. We truly appreciate your feedback about the thermostat and understand how having cooler options can make a difference, especially during your October visit. Your insights help us continue to improve our guests’ experience. We're so glad overall you had an enjoyable stay, and we hope to welcome you back to a Vacasa home again soon.

Carolina Coast Retreats staff

Heron’s Hideaway is a beautiful home. Vacasa rental agency is horrible to work with. I started calling and texting to the help/repair line at 5pm and did not get a call back until 2pm the next day. Then once they did send people to fix the issues, there was ZERO follow up to see how things were going. Poor customer service. The elevator in the home is not reliable, if you have guests who HAVE to have it, this is not the home for you. Our elderly guests had to go home and missed our family vacation in fear of getting stuck in the elevator. Other than having to deal with Vacasa (or lack there of is better way of saying it), this is a wonderful home. Comfortable beds, and beautifully decorated.

Anonymous -

Heron’s Hideaway is a beautiful home. Vacasa rental agency is horrible to work with. I started calling and texting to the help/repair line at 5pm and did not get a call back until 2pm the next day. Then once they did send people to fix the issues, there was ZERO follow up to see how things were going. Poor customer service. The elevator in the home is not reliable, if you have guests who HAVE to have it, this is not the home for you. Our elderly guests had to go home and missed our family vacation in fear of getting stuck in the elevator. Other than having to deal with Vacasa (or lack there of is better way of saying it), this is a wonderful home. Comfortable beds, and beautifully decorated.

Patricia L. -

Thank you for taking the time to share your experience with us, Patricia. We’re so glad to hear that you found Heron's Hideaway to be a beautiful home with comfortable beds and lovely decor. It’s wonderful to know that the home itself provided a pleasant and welcoming environment for your stay. At the same time, we want to sincerely apologize for the frustration you experienced with our customer service, particularly regarding the delayed responses to repair calls and the lack of follow-up. We understand how important timely and attentive support is, especially when issues arise during a vacation. Additionally, we’re truly sorry to hear about the unreliability of the elevator and how it impacted your elderly guests, leading to an early departure. That is certainly not the experience we want for any of our guests. Please rest assured that we have forwarded your concerns to our local team for review and improvement. Your feedback is invaluable in helping us enhance our service and ensure that future guests have a smoother, more enjoyable experience. We appreciate your honesty and hope you’ll consider staying with us again. We would love the opportunity to provide you with the exceptional service and comfortable stay you deserve.

Carolina Coast Retreats staff

Great wk with the family

Debra S. -

Property is exactly as shown. Wonderful stay with a bunch of friends. This is our second time staying there.

Susan M. -

We have stayed there twice now. We absolutely love it.

Anonymous -

The house was in a beautiful location, was very spacious & tastefully decorated. Loved that this was oceanfront & loved the ocean view. The couches, beds, and pillows were all very comfy. The elevator was nice but we did get stuck in it several times but it eventually began to work. I would have gave this house a 5 star but the thermostat was set to 70 and it was extremely hot there when we visited so I called to see if we could lower it because it was in the 80's outside so the inside was extremely hot. They had someone come and look at the thermostat and I was told it was fine & was also told that we couldn't lower it because owner has it permanently locked at 70 so there was no way we could lower it. Very disappointing! I think this should definitely be disclosed in the rental agreement because I don't think I would have rented if I would have known that. So if you do rent this house I would definitely ask if the temp will be controlled to 70 degrees. Lastly, the shower in the master bedroom on top floor facing the ocean does not have any place to put your soap, shampoo, toiletries(which is a huge inconvenience) so be prepared if you stay here that you will have to put on the shower floor. Overall, a very nice home.

Anonymous -

Heron’s Hideaway was the perfect place for my family for spring break.

Geoff O. -

Perfect location with amazing beach access. Plenty to do nearby, clean and comfortable space.

Anonymous -

7 of us stayed in this home for a long weekend. It has a beautiful view and was so comfortable for all of us. We would definitely return!

Shelly T. -

7 of us stayed in this home for a long weekend. It has a beautiful view and was so comfortable for all of us. We would definitely return!

Anonymous -

Great location, common space, and would be ideal for large groups! We enjoyed the easy beach access and the beautiful views. The kitchen is lovely. If you absolutely need an elevator for your stay - this one seems to have a history of not always operating. Check in was challenging, but we made it in with a garage code.

Amber M. -

Hi Amber. Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the great location, common space, and easy beach access, as well as the beautiful views and lovely kitchen. We appreciate your note regarding the elevator and the check-in process. We understand how important these aspects are for our guests, and we will look into the elevator's reliability and work to improve the check-in experience. Thank you for sharing your insights, and we hope to welcome you back for another enjoyable stay!

Carolina Coast Retreats staff

Great location, common space, and would be ideal for large groups! We enjoyed the easy beach access and the beautiful views. The kitchen is lovely. If you absolutely need an elevator for your stay - this one seems to have a history of not always operating. Check in was challenging, but we made it in with a garage code.

Anonymous -

Kristi F. -

They provided lien's, bath room towels, dishwasher pods, washer pods, bikes, awesome beach chairs, boogie boards, and much more. You’re a ten minute walk to a lot of fun stuff. Yes it could use another bathroom on the lower floor but overall a nice place to relax.

Anonymous -

House location was wonderful for walking to everything we needed. Only problem we had was getting in. Our code would not work

Anonymous -

Herons Hideaway is lovely. The views and location are fantastic. It was furnished comfortably and decorated nicely. The decks were all three a good size with really nice Polywood chairs! It was clean and they had “starter packs” of soap, paper towels, dishwasher tabs, laundry detergent. One of the things they didn’t REQUIRE, as many do, is to empty the trash, start the dishwasher, and start a load of laundry. (We did, but it was nice not to HAVE to). The beds were comfortable; the towels and sheets that were supplied were nice and clean. Overall, would recommend. We had three Octogenarians with us, so the elevator was a must.

Cheryl S. -

The house was a perfect fit for the family and location couldn’t have been better

Daniel H. -

The house was a perfect fit for the family and location couldn’t have been better

Anonymous -

Herons Hideaway is lovely. The views and location are fantastic. It was furnished comfortably and decorated nicely. The decks were all three a good size with really nice Polywood chairs! It was clean and they had “starter packs” of soap, paper towels, dishwasher tabs, laundry detergent. One of the things they didn’t REQUIRE, as many do, is to empty the trash, start the dishwasher, and start a load of laundry. (We did, but it was nice not to HAVE to). The beds were comfortable; the towels and sheets that were supplied were nice and clean. Overall, would recommend. We had three Octogenarians with us, so the elevator was a must.

Anonymous -

Beautiful accommodations, great location, all the amenities needed for a relaxing vacation.

Susan T. -

Beautiful accommodations, great location, all the amenities needed for a relaxing vacation.

Anonymous -

Perfect vacation spot for our family. Kitchen could be better stocked, a few more cooking spices and towels would help. Very clean except for washer, but they sent someone to take care of that. Overall great! Can’t beat the location!

Julie W. -

Great spot right on the beach to relax with friends!

Tracy S. -

Great house, very clean. Beach was beautiful! Kitchen could have had a bigger pot, and coffee pot didn’t work but manager came over very quickly with a new one. Comfortable for games and watching tv. Fun weekend!

Verified traveler -

Great house.

DAVE K. -

House was great, location was great. Management was not so great when we unfortunately left a Shibumi shade in the garage at departure and it wasn’t recovered. Had to pay $25 for them to check to see if it was there and then had no communication for a week. At that point, I called to see if it had been found but no one seemed to know what I was taking about. I’m sure someone on the cleaning staff or Vacasa staff is enjoying some shade in the sun!

Cathy C. -

Hi, Cathy, thank you for your feedback. We apologize for any aspects of our lost and found policy that you found to be impersonal. Please know that this policy is included in your confirmation email and provided upon booking for our guests to be aware of prior to check-out. We can clarify that this $25 fee pays our employees for their service in searching for these items. We appreciate your understanding and encourage guests to reach out should they have any questions on this. Thank you.

Carolina Coast Retreats staff

Location was great! Only issues we had were that we didn’t get the key code before arrival, only a door code, but we were able to get it via a short telephone conversation. Description said parking for 4 cars but truthfully it’s only 3 cars, but that worked for us fine. The 6th twin bed we found under one of the king beds on the 3rd day. (That could be better described). Kitchen was well stocked, elevator was fantastic! The house was also VERY CLEAN. Having only 1 bathroom for 3 bedrooms to share on the lower level is the only reason we probably won’t return. Otherwise, we found it to be a very nice beach house.

Anonymous -

Great oceanfront home, super easy access to the beach!

Patty .. -

Great oceanfront home, super easy access to the beach!

Anonymous -

Oceanfront, elevator, spacious

Anonymous -

The location and condition of this beach home were great! Eye catching decor plus comfort and space was perfect for our girls trip. It was an easy walk to restaurants and the beach was just outside the door! Beautiful views of the beach and we did see dolphins!

Anonymous -

Four women had a getaway and we had the best time enjoying this well appointed house. We walked into a very clean property. The furniture was comfortable. I would definitely rent again. The only downside was the paper products which were low quality.

Anne B. -

We had a fantastic time and fully enjoyed the house. The moment we stepped in we noticed how comfortable and clean it was. We all had great sleep. A great space. We loved having the elevator and a safe, closed garage. The beach front was a luxury. You may want to bring your own toilet paper and other paper products as well as extra hand soap. Other than that those minor items, it was just perfect.

Anonymous -

We had a wonderful time at this home for a Christmas getaway with family! It’s close to lots and the beach view is fantastic! We loved it.

Kelly C. -

We had a wonderful time at this home for a Christmas getaway with family! It’s close to lots and the beach view is fantastic! We loved it.

Anonymous -

Loved our stay. Great location as we were able to walk or ride a bike to stores and restaurants. Very clean beach house with beach themed decor. Amazing view of the beach from two bedrooms, deck, and living room. Would definitely recommend staying here.

Cory L. -

Great stay at herons hideaway! Beautiful house! Great location will be booking again!

Anonymous -

The home is lovely with everything you need to enjoy your time at the beach - tons of space, steps from the beach, and within walking distance of restaurants/bars and groceries.

Celeste R. -

Herrons Hideaway is a wonderful property. We had 6 adults and 6 children in our group. We had plenty of room, enjoyed the balconies and were able to prepare large meals to feed our family. We appreciated that we only had to walk the very short distance over the dunes to reach the beach. The Veggie Wagon, which is very close to the property, was wonderful, and we enjoyed their veggies. coffees and baked goods. The property's location is very convenient, and we enjoyed walking to the boardwalk and Thursday night's fireworks.

Kathy T. -

Herons Hideaway is centrally located within a easy walk to the CB Boardwalk area and several restaurants. Direct beach access could not be easier. The layout of the house provides good space for a large group without being cramped. We would be happy to stay again.

Ann B. -

Herons Hideaway is centrally located within a easy walk to the CB Boardwalk area and several restaurants. Direct beach access could not be easier. The layout of the house provides good space for a large group without being cramped. We would be happy to stay again.

Anonymous -

Close to everything. The teens walked everywhere. The house had all the basic necessities. Fun times hadby all.

BERNARD S. -

We loved the home, great for a big group, tastefully decorated, fantastic oceanfront location.

Emily L. -

Very nicely decorated and stocked. Only problem was one short few hours without running water. Don't know what the problem was. Would have liked to deal directly with owner instead of a management company. Didn't have any directions on checking out like what to do with linens, towels, etc.

Beverly G. -

Great location, 1 minute walk to the Veggie Wagon, 8 minutes to the boardwalk. Seems like a recent remodel, well appointed. Though bring a colander, cheese grater, and casserole dish if you’ll need them while you’re there.

Nate O. -

Great location, 1 minute walk to the Veggie Wagon, 8 minutes to the boardwalk. Seems like a recent remodel, well appointed. Though bring a colander, cheese grater, and casserole dish if you’ll need them while you’re there.

Anonymous -

Really enjoyed the location, layout and ocean view!

Gregory B. -

Really enjoyed the location, layout and ocean view!

Anonymous -

Great location and close to dining. The house is beautiful and has an amazing view. The beach around the house is quiet and private. The house was perfect for two small families. It has a stocked kitchen with pots, pans and utensils, but lacked necessities like paper towels and soap in some of the bathrooms. Many beach chairs and bikes were also available for use. We would definitely stay again!

Anonymous -

We were a multigenerational and multinational group staying here for a long weekend. The location was wonderful and the house beautiful.

Carolyn G. -

Great location and close to dining. The house is beautiful and has an amazing view. The beach around the house is quiet and private. The house was perfect for two small families. It has a stocked kitchen with pots, pans and utensils, but lacked necessities like paper towels and soap in some of the bathrooms. Many beach chairs and bikes were also available for use. We would definitely stay again!

Zachary P. -

Love this property very clean and right on the beach. My kids enjoyed the bikes that came with with the house and how closely it was to eatery’s. We’ll be back for sure

Anonymous -

Absolutely loved our stay at the heron hideaway. Perfect spot in Carolina Beach.

Anonymous -

Absolutely loved our stay at the heron hideaway. Perfect spot in Carolina Beach.

Molo Properties 1 J. -

Central to the heart of Carolina beach, we had a great time on this trip. A well appointed kitchen made cooking for our large group a breeze! Owners have thoughtfully decorated and furnished this house and we wouldn’t change a a thing!!

Anonymous -

Central to the heart of Carolina beach, we had a great time on this trip. A well appointed kitchen made cooking for our large group a breeze! Owners have thoughtfully decorated and furnished this house and we wouldn’t change a a thing!!

Janice K. -

Amazing stay! Had everything we needed for a wonderful and comfortable family getaway. Close to everything and a beautiful view!!!!

Anonymous -

Amazing stay! Had everything we needed for a wonderful and comfortable family getaway. Close to everything and a beautiful view!!!!

Andrea L. -

Located in probably the best spot in all of Carolina beach. Views views views and a very well appointed home made this stay one to remember. We will be back many times!!!

Anonymous -